In renovation, client satisfaction depends as much on communication as on the quality of the work. A client who doesn't know where their project stands quickly becomes anxious.

Sources of tension

  • Unexplained delays.
  • Changes to the work discussed verbally and never confirmed.
  • Daily calls to find out "where things are at".

Simple project tracking

Steps: demolition, plumbing and electrical, drywall, finishing, final inspection. The client sees the current step.

Photos: the crew adds a few photos every day. The client can follow progress even from a distance.

Change orders: every change is documented, priced and approved with an electronic signature.

The benefits for the contractor

  • Fewer calls and unexpected visits.
  • A written record of decisions, useful in case of disagreement.
  • More satisfied clients, which means more referrals and positive reviews.

Before the project

The same tool can manage quote requests, site visits and prospect follow-up.

Check your obligations with the Régie du bâtiment du Québec and your professional association.